Meet Geovanna Carrasco, our National General Adjuster based in the New York office. With over 10 years of experience, she has been a valued member of Engle Martin since January 2020. Geovanna’s dedication to professional growth and her emphasis on effective communication in claims handling make her an inspiring role model for women in the industry.
Q: How long have you been an adjuster, and how long have you been with Engle Martin?
Geovanna Carrasco: I am National General Adjuster based out of the of the New York, New York office. My journey in the insurance industry began in January 2013, where I gained valuable experience and insight into the field. In May 2015, I officially transitioned into the role of an adjuster. After five years of growing in my career, I joined Engle Martin in January 2020, and I have been proud to be part of the team ever since.
Q: What inspired you to pursue a career in claims adjusting with Engle Martin?
Geovanna Carrasco: Prior to joining Engle Martin, I worked for another adjusting firm and truly enjoyed the insurance field. I knew I wanted to grow my career, and what better way than to join one of the top adjusting firms to gain valuable experience? I also valued Engle Martin University, which is an adjuster-centric training program designed to enhance skills and foster professional growth. Being part of a company that invests in its talent was important to me.
Q: What types of claims do you typically handle, and how do you tailor your approach to meet each client’s needs?
Geovanna Carrasco: I typically handle commercial property and residential losses. I understand that communication is important, both written and verbal. I am a stickler for instructions, I make sure I understand what the client requires as well as the insured’s needs.
Q: What’s the biggest challenge you’ve faced as an adjuster, and how did you overcome it?
Geovanna Carrasco: A key priority in my role is maintaining a quick turnaround to ensure claims move forward efficiently, which is important to providing excellent service to clients. To meet these expectations, I take a methodical approach to managing my files and prioritize open communication. I consistently provide clients with prompt verbal and written updates, ensuring they are informed every step of the way.
Q: How do you ensure excellent communication with clients throughout the claims process?
Geovanna Carrasco: I have open communication with clients and call them as soon as there is an issue. I remain persistent in my efforts to connect, ensuring they receive timely updates and support.
Q: What accomplishment are you most proud of in your career?
Geovanna Carrasco: I’m proud to be one of the youngest National General Adjusters with 10 years of experience under my belt.
Q: What advice would you give to women looking to enter the insurance industry as an adjuster?
Geovanna Carrasco: Do it. You will get out of it, what you put into it. The only wrong question is the one you don’t ask. Be confident in what you know, walk-in to a room knowing that you got this. If anyone tries to intimidate you, it’s because they’re hiding something. Trust your knowledge, your instincts, and always ask questions.
For more information, please email: info@englemartin.com
